From time to time, our web developers make updates to the files that comprise website and web services in order to push a change or a new feature live. When a file that your browser has cached is changed, your browser will keep serving the old, cached version of the file and you won't see our most recent changes. Furthermore, you may encounter browser errors like run time errors or buttons missing on a page.

Clearing cache and cookies in your browser help fix these issues. Actually, clearing cache and cookies can significantly improve the speed and performance of your browser it will apply updates and get you running like new again!!!! 

Clearing Cache Memory

To ensure you see the latest version of a site you need to clear the cache memory. This is done by doing a force refresh by pressing both control and F5 buttons simultaneously on your keyboard (depending on your browser). Most times a simple force cache refresh won't work and you need to clear the cache by hand.

Depending on your operating system all you need to do is the following key combination:

Windows: ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5

Cache and Privacy

Internet cache can threaten your privacy as everyone who has access to your computer can see some personal information by simply opening the cache folder.
Also when the cache fills up, performance can slow down and your hard drive may run out of space.

Internet Service Provider Cache

In the same way that your web browser has a cache of recent web pages, your Internet Service Provider (ISP) may be doing some caching on your behalf.

In some (rare) cases, even though you are using shift-refresh to get new data from a webpage, the pages still seem to be old. This may be because your Internet Service Provider also has a cache and their cache may not be set up quite right, and they are not downloading the latest web pages.

When you encounter this problem you will have to communicate with your ISP to fix this problem

This is how to clear your browser's cache and delete cookies depending on your browser:  ( We recommend using Chrome !!! )

• Safari for iOS
• Android's web browser
• Windows Phone browser
• Google Chrome
• Firefox
• Internet Explorer

Safari for iOS:

From the Home screen choose Settings > Safari, then tap Accept Cookies and choose "From visited", or "Always".

To clear all cookies from Safari, tap Settings > Safari > Clear Cookies and Data.

Android's web browser:

Open the Browser application.

1. Select the Menu key.
2. Select Clear cache.
3. Select OK.
4. Select Clear all cookie data.
5. Select OK.

Windows Phone browser:

1. From the Start Screen swipe the screen from right to left, Scroll down to “Settings” and tap it.
2. Swipe the screen from right to left, to “Applications” then scroll down to “Internet Explorer” and tap it
3. At the bottom of the screen tap “delete history”
4. This will delete temporary files, history, cookies, and saved passwords that are all deleted from your Windows Phone. 

Google Chrome:

1. Click the Chrome menu on the browser toolbar.
2. Select "Tools".
3. Select "Clear browsing data".
4. In the dialog that appears, select the "Empty the cache" and "Delete cookies"
5. Use the menu at the top to select the amount of data that you want to delete. Select "beginning of time" to delete everything.
6. Click "Clear browsing data". 

Firefox:

At the top of the Firefox window, click the Firefox button, go over to the History menu and select "Clear Recent History...."

Select how much history you want to clear:

1. Click the drop-down menu next to "Time range to clear" and choose "Everything"

2. Next, click the arrow next to "Details" to select exactly what information will get cleared. Select "Cookies" and "Cache"

3. Finally, click the "Clear Now" button and the window will close and the items you've selected will be cleared.  

Internet Explorer: 

1. Select Tools > Safety > Delete browsing history...
2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.